Disclosure

Complaints

We take concerns seriously. Here's how to raise one.

Step 1 — Speak with us

Most concerns are resolved quickly. Please contact your adviser, or our Client Services Manager on (02) 9520 1577, or email fis@fispl.com.au. We will acknowledge your complaint within 1 business day.

Step 2 — Internal review

If we cannot resolve your concern at first contact, it will be referred to our Principal for formal review. We aim to provide a written response within 30 calendar days.

Step 3 — External review

If you remain unsatisfied, you may refer your complaint to the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution scheme.

Website: afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001